Refund Policy

Effective Date: [11/03/2025]

At SolvifyIt, customer satisfaction is our top priority. We stand behind the quality of our products and want you to have a hassle-free shopping experience. If you're not fully satisfied with your purchase, we offer a fair and transparent refund policy to make things right.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • Damaged or Defective Products: If your item arrives damaged or defective, we will offer a full refund or replacement at no additional cost.
  • Incorrect Item Received: If you receive the wrong product, please contact us, and we will correct the issue immediately.
  • Lost Orders: If your order does not arrive within the estimated delivery time and is confirmed lost by the shipping carrier, we will issue a full refund or resend the item.

Note: Refund requests must be made within 30 days of receiving your order.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Change of Mind: If you no longer want the item after receiving it, we do not offer refunds. However, we may offer store credit in some cases.
  • Used or Opened Products: We can only accept refunds for unused, unopened items in their original condition and packaging.
  • Personal Care & Hygiene Products: Due to health and safety reasons, we cannot accept returns or offer refunds on items like beauty tools, skincare products, or personal hygiene items.
  • Customized or Personalized Products: Products that have been custom-made or personalized cannot be refunded unless they are defective or incorrect.

3. How to Request a Refund

To request a refund, follow these simple steps:

  1. Contact Us: Email us at solvifyit@gmail.com with the subject line: "Refund Request - Order #[Your Order Number]".
  2. Provide Proof: Include clear photos or videos of the product if it is damaged, defective, or incorrect.
  3. Wait for Approval: Our team will review your request within 3-5 business days and notify you of the next steps.

4. Refund Processing Time

  • Once your refund is approved, it will be processed within 5-10 business days back to your original payment method.
  • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or payment account again, as processing times may vary.
  • Contact your credit card company, as it may take additional time for the refund to be officially posted.
  • If you’ve done all this and still haven’t received your refund, please reach out to us at solvifyit@gmail.com, and we’ll be happy to assist you.

We appreciate your business and are here to make sure you have a smooth shopping experience at SolvifyIt.